1. RETURN OF GOODS OF GOOD QUALITY

1.1 Return of goods of good quality is made at any time before the transfer of the Goods and within 7 (seven) calendar days after its receipt (clause 4, article 26.1 of the law on consumer protection). Or within 14 days after making a purchase in an offline store.

1.2. Return or exchange of the Goods of good quality is carried out if the specified Goods were not in use, its presentation, consumer properties, seals, factory labels, labels, price tags, packaging are preserved, and also if there is a document confirming the fact and conditions of purchase of the Goods.

1.3. After the transfer of the Goods to him, the Client is not entitled to refuse (return to the Seller) the Goods of good quality included in the List of non-food products of good quality that cannot be returned or exchanged for a similar product of a different size, shape, dimension, style, color or configuration, approved by the Decree of the Government of the Russian Federation dated 19.01.1998 No. 55, including, but not limited to, sewing and knitted underwear, hosiery (including, but not limited to, leggings and bodysuits).

1.4. If there is a dispute about the fact of the use of the Goods and the safety of its presentation, an independent examination of the Goods will be carried out.

1.5. If the product was purchased at an additional discount due to a defective product, this product is not subject to exchange and return.

1.6. The Client is not entitled to refuse goods of proper quality - tailor-made on an individual basis, having individually defined properties, if the specified product can be used exclusively by the Client acquiring it.

8.7. If the delivery is paid, its cost is not refundable.

1.7. If the delivery is paid, its cost is not refundable.

1.8. When returning the Goods without control (identification) marks, the Seller has the right to refuse to return the Goods to the Customer.

1.9. To process the return of the Goods of good quality (including due to its exchange), the Client undertakes to carefully pack the Goods (with all components and a complete set of accessories specified in the technical documentation for the Goods) and attach the following documents:

a) in the case of a return (exchange) by a Client located in the territory of the Russian Federation:

Fill out a return request (indicating the order number, complete data about the Buyer, including passport data, bank details (if the refund is made by bank transfer), decryption of his signature);
Enclose the return form with the returned goods in a tight package.
Send the parcel by any courier company at your expense to the address: Moscow, Bolshaya Bronnaya 23 building 1 (office 304), tel. +7 (915) 465-32-53, Vechkanova Ulyana Andreevna.
copies of documents confirming the receipt and payment of the Goods;
The client can use the services of a courier through CDEK (+7 495 009 04 05) or other courier services (in both cases for a fee at his own expense in accordance with the rates of the respective courier services).

b) in the case of a return (exchange) by a Client located in Europe and the CIS countries (except Russia):

Fill out a return request (indicating the order number, complete data about the Buyer, including passport data, bank details (if the refund is made by bank transfer), decryption of his signature);
Enclose the return form with the returned goods in a tight package.
Send the parcel by any courier company at your expense to the address: Moscow, Bolshaya Bronnaya 23 building 1 (office 304), tel. +7 (915) 465-32-53, Vechkanova Ulyana Andreevna.
copies of documents confirming the receipt and payment of the Goods;
In this case, the Client may use the services of the EMS courier service at his own expense in accordance with the rates of the respective courier service.

1.10. If the return of the goods is carried out by the Client's representative and the return application contains the bank (or other) details (for the return of funds) of the Client, then a power of attorney (simple written form) from the Client and a copy of pages of the representative's passport.

1.11. If the return of the goods is carried out by the Client's representative and the bank (or other) details (for the return of funds) of the Client's representative are indicated in the return application, then the refund will be made using the details of the Client's representative, only if the application, issued by the Client's representative, a notarized power of attorney from the Client and copies of the pages of the representative's passport will be attached. In the absence of a notarized power of attorney, the Goods for return from the representative of the Client are not accepted.

 

2. RETURN OF GOODS OF IMPROPER QUALITY

2.1. Goods of inadequate quality are Goods that have flaws and cannot ensure the performance of their functional qualities. The difference in design or design elements from those stated in the description on the site does not apply to a malfunction or non-functionality of the product.

2.2. To return the Product of inadequate quality, the Customer must contact a customer service specialist by e-mail: support@modest-story.com. The Client undertakes to carefully pack the Goods (with all components and a complete set of accessories specified in the technical documentation for the Goods), attach the documents specified in 8.9.

3. REFUND

3.1. If the delivered Order turned out to be of inadequate quality due to a manufacturing defect or damage during transportation, the Client has the right to return it or exchange it for a similar product of good quality, provided that it is in stock.

3.2. In case of return of goods of inadequate quality, the cost of delivery and return shipping is also subject to return if paid by the Client. At the same time, the Client is obliged to provide the original receipt, or other document fixing the cost of delivery, or the return shipment of the Goods of inadequate quality. The term for crediting funds to the Client's account depends on the terms established by the internal regulations of the respective banks.

3.3. If there is a dispute about the causes of defects or the fact of the use of the goods and the safety of its presentation, an independent examination of the goods will be carried out.

3.4. In case of refusal of the Goods and its return using courier and postal services, the return of funds to the Client, regardless of the cash or non-cash method of payment for the Goods, is carried out by transferring the appropriate amount in the manner specified in the return application:

a) to the Client's personal account in the online store for further payment for another Product (for Clients from all countries);

b) to the card from which the payment for the Order was made (for Clients from all countries);

c) to a bank account, according to the details specified in the return application (only for Clients from the Russian Federation);

d) to the Customer's PayPal account corresponding to the email address specified by the Customer in the return application.

3.5. Cash refunds are made only to the person specified in the refund application, or to the person authorized to receive funds by a notarized power of attorney.

3.6. Claims for the return of the amount of money paid for goods of good quality shall be satisfied within 10 (ten) days from the date of receipt by the Seller of the returned Goods.

3.7. Claims for the return of the amount of money paid for goods of inadequate quality are subject to satisfaction within 10 (ten) days from the date of completion of the quality check of the received returned Goods, provided that the conclusions of the check confirm the presence of manufacturing defects.